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What digital file formats do you provide? We provide your
FilmScanExpress images in JPG format. FilmScanPro customers can
specify TIFF, EPS, PSD or other file formats in RGB or CMYK.
What form of
Colour Management do you use? We use the Adobe 1998 and sRGB colour
profiles and work with Adobe 1998 by default. How you deal with
Curves, Colour Balance and Saturation? We automatically do
our best to produce great images for FilmScanExpress users. For
Pro customers however, we focus on delivering maximum resolution and tonal range
in the belief that you will wish to make your own adjustments.
If you'd like to use our Optimum service however, we’ll individually check your images at 100% for remaining
blemishes and do our best to correct colour, contrast and tonal
range to what we consider to be the best result. How about image sharpening?
Very simply, we don’t, unless you request it.
What image size do I need to get best quality from my colour
printer? A simplistic answer to this question is the more pixels the better
within reason. There are a number of variables to take into
account however, not least your printer's capability and your
PC's ability to handle large file sizes efficiently. For
professional use, our scanners can produce file sizes of 135MB
or more from a 35mm frame, but this is completely unnecessary
for home printing. If you use our FilmScan Express service
you'll automatically get files to produce prints up to A4 in
size at 300 dpi. If you have other requirements, please consult
our
chart of recommended
files sizes for printing, or contact us to discuss your
needs.
Should I have my images on
CD or DVD media? The choice is yours. We’ll deliver your
images on CD (600MB) or DVD (4.7GB). Larger orders and file
sizes will obviously need more disks.
Do you provide
Contact Sheets? – Yes, we do, for a small incremental charge. We’ll produce high-quality contact or thumbnail
sheets for your whole order upon request. Please check the contact sheet option on
our order form. Can I download my images from your
Web site when my order is complete? Yes, you can. Just
remember that as a rule, you'll need a high-speed Internet
connection such as broadband to do this in a timely fashion. Even if
you order our lowest resolution scan in JPG format, these images
these files can be 4-5 MB each.
How can I safeguard my valuable negatives and slides in
transit? We use a fully trackable courier
service for delivery throughout New Zealand, or DHL/Fedex
for international orders. You can deliver your films to us using
your chosen method, but ordinary
post is not recommended - we will have absolutely no way of
tracing them if they don't arrive. We can also get our courier
service to collect if you wish; just e-mail or call
customerservice@filmscan.co.nz to let us know.
Still looking for answers? Just give us a
call or send us an e-mail - we are here to help.
Call FilmScan on (+64) 9 480 3010, fax us on (+64) 9 480 5010 or
e-mail
customerservice@filmscan.co.nz. |
What is Digital ICE and when do you use it? All our scanners are equipped with
Digital ICE technology from
What is Digital ROC and when do you use it? If your files are old or faded, we can apply
the Digital ROC process option during scanning to correct and restore image colour. This is a
subjective process and our
What is Digital GEM? GEM is an
in-scanner post processing operation that reduces colour noise
and film grain. To see the typical effect, please see our GEM
sample files. The trade-off is often a slight loss in image detail. Check this option on the order form if required.
